Healthfully Platform

Platform Overview

Our people

Health systems and healthcare organizations are searching for a Digital Front Door solution that provides a seamless, unifying consumer experience. This need has gained urgency as these organizations have become increasingly complex in size and scope of operations.

Healthfully delivers the right kind of digital front door by offering a comprehensive set of functions and experiences for patients, providers, and the entire circle of care. Its architecture fits with your IT environment, provides robust integration to clinical and administrative systems, and can replace numerous applications and point solutions.

The Healthfully platform rests
on five foundational elements:

1. Common consumer engagement functions across all services

  • One user interface presents a set of consumer functions that work the same way across all health and wellness services.  Information is captured once and shared by all services to produce a consistent, synergistic, and seamless experience.
  • The interface provides users with two views: choice of all service offerings available; and the ability to curate service destinations based on user need.

2. Interoperability with existing EMRs and enterprise solutions

  • Strong interoperability with clinical solutions is vital. All functions and data collection work seamlessly with existing provider and enterprise solutions. The Healthfully integration platform relies on proven components that include: Rhapsody® integration engine, NextGate Enterprise Master Patient Index, Healthfully APIs, as well as 25 years of continuous integration experience.
  • Since some service providers or social workers lack access to certain digital tools, Healthfully also offers convenient options for functions such as Calendar, Case Notes, TeleVideo, and Case Management.

3. One brand experience across third-party providers

  • Today’s health systems provide care through a wide range of external partnerships and community alliances, which can be confusing to consumers. Healthfully’s white label branding approach and flexible commercial terms enable the use of the platform by a health system’s partners to create a consistent and powerfully reinforced consumer brand experience everywhere.

4. Consolidation and aggregation of apps

  • The essence of delivering an effective experience is the ability to simplify the often-confusing array of patient engagement apps, websites, and portals by replacing or tightly integrating them into one platform. Healthfully’s APIs and open architecture are essential to enabling aggregation of specialty and domain-specific Apps, as well as to adding or swapping any third-party specialty tools as the organization’s needs expand or change.

5. Detailed Consumer Personas for Better Outcomes

  • Value- and risk-based financial models and population health management programs all require information that extends beyond clinical data in order to be successful. Healthfully creates an expanded, longitudinal consumer health and wellness record that goes beyond clinical and insurance data. It includes patient generated data, personal health activities, device data, and social determinants. Furthermore, because the consumer information in collected by one platform in a homogenous data set, it becomes more easily ingested as a longitudinal record by downstream enterprise CRM, BI and AI programs.

The healthboard is the home screen that provides a simple, intuitive view of the outstanding to-do actions and scheduled appointments for users or their family members. At a glance, they can also view personal or family member progress towards achieving their health goals. The “see a provider” function intelligently directs individuals to the ideal service destination for their specific issue. Users can schedule or get-in line for appropriate services whether it be primary care, a specialist, lab or imaging as well as video visits. Pre-visit documentation can be completed prior to any office visit streamlining the process for the customer as well as the care team.

Key features

A secure, real-time way for all participants to communicate and coordinate care. Enables connections between the consumer, the care teams, family members, peers and community organizations in an easy-to-use and fun format. Conduct centralized care conversations, interoffice communications, and collaboration with external partners.

Key features

Moderated, secure social communities to engage and inform, find and interact with community health and service organizations, collaborate with caregivers, family and others. Communities also make people aware of service offerings which improves patient acquisition and retention.

Key features

Remove friction for both the patient and the organization along the health journey by using Healthfully to automate patient scheduling, registration, intake and payments. Reduce registration time, reduce wait times. Healthfully has comprehensive support for patients to schedule or get in line for all services across a diverse health system, whether it be urgent care, primary care, pediatrics, lab, imaging or any other specialty service. Healthfully creates a consistent and simplified experience for these varied encounters.

Healthfully’s industry leading single unifying app and platform can be further integrated with kiosk and practice dashboard solutions to streamline workflow. Configuration is easy.  Pre-visit forms, reminders, tracking, automated patient surveys and performance management are included to provide a full-service solution.

Key features

Improve patient health and wellness, reduce readmissions, avoid unnecessary emergency room visits and increase patient satisfaction with Healthfully’s remote patient monitoring solutions (RPM). Monitor high-risk patients, better management chronic conditions, and help promote a healthy lifestyle. By unifying RPM within a single platform and app, Healthfully has transformed the RPM experience to greatly improve patient adherence and ongoing participation. Unnecessary costs are significantly decreased and re-admission rates are greatly reduced.

Healthfully combines individualized patient experience with a population health management approach.  Remote tools that enhance outcomes and the patient experience include configurable health programs, automated surveys, device integration, intelligent reminders, data driven notifications, online communities, and messaging.

Key features

A flexible application for complete health incentive management.  Administer goal setting, reward achievements, and maintain an active marketplace for both the organization and the consumer. The convenient platform adheres to best practices in health incentivization by allowing recognition of small steps by patients that lead to larger lifestyle changes.

Key features

Healthfully is the first platform to integrate social care with medical care. This is transformative for both the patient and the social/health care provider as each gains a holistic view of individual needs. That leads to better informed decisions to improve outcomes. In addition, care coordination and patient interactions are streamlined across payer, medical and social care.

Healthfully is used by health and social care providers across an entire community. It is practical for the largest and smallest provider. Build and scale your care network and empower every community organization to take action and accountability and track outcomes together. Patient Management, Referral management and HUD reporting. Remember, Healthfully is a single unified platform and app that the patient is also using. This provides easy communication and co-ordination with the patient and the ability to further streamline with many self-service options.

Key features

One of the biggest headaches in healthcare for IT, clinicians, and users alike is the lack of integration between systems and the consequent siloed information. Data fluidity and sharing is critical to the success of most applications, especially as care moves increasingly “outside the four walls” of the hospital. In addition, the proliferation of independent systems often creates a fragmented environment that is difficult for IT to maintain. 

Healthfully builds a Personal Health and Wellness record for each user combining feeds from existing clinical and administrative systems with patient-generated data and interactions. The Healthfully platform can be fully integrated with all necessary systems including:

  • EHRs
  • Enterprise Master Patient Indexes
  • Patient Financial Systems
  • Scheduling
  • Telehealth systems
  • And much more

Our integration capabilities including embedding the industry-leading Rhapsody integration engine technology, a high-performance interoperability platform designed for speed and scalability and includes built-in FHIR® support.


Our people

Healthfully’s commitment to unifying access, support, and rewards to optimize consumer health reaches across the care spectrum, benefiting providers and patients at all points.

Healthcare Organizations &
Care Providers
  • Offers one stop, secure platform for patient interaction, monitoring and engagement.
  • Reduces IT complexity with platform that unifies or replaces existing apps.
  • Helps achieve Population Health Management and Value Based Care goals.
  • Increases revenue and reduces costs of care.
  • Produces care delivery efficiency gains.
  • Promotes customer satisfaction, loyalty and increased market share.
  • Private label branding opportunity to further your consumer-centric efforts.
Patients &
  • On-demand, convenient health services, from their home.
  • Allows personalized access and frictionless engagement with healthcare system.
  • Helps get and stay informed about health.
  • Connects circle of care easily.
  • Rewards small steps to better health.
  • Drives lasting behavior change.
  • Enhances peace of mind for family and others as they stay informed.
  • Expands ability to connect with patients and health consumers.
  • Removes care coordination barriers; through integration with all organizations in the care continuum.
  • Increases organization’s visibility in the community.
  • Offers a convenient and scalable way to deliver services through the platform.
  • Streamlines referrals.

Telehealth Virtual Visits

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